Automatically collect guest registration for Trip.com bookings. Best Guest connects in two ways:

  • Automated messages — Trip.com partner messaging (often surfaced through a connected PMS inbox) delivers your registration link.
  • iCal sync — Best Guest imports your Trip.com reservations from the property calendar.

Estimated setup time: 5–10 minutes.

Before you start

  • Trip.com partner access with an active property
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://app.bestguestapp.com/l/your-listing?channel=trip

(Use your real link. ?channel=trip records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automated message

Trip.com guest messaging often works best when communication stays inside the reservation flow. Many hosts manage Trip.com through a channel manager, where the unified inbox and message templates live.

  1. Open your Trip.com partner portal or connected PMS.
  2. Go to Reservations → Guest communication → Templates (or the unified inbox if you use a channel manager).
  3. Create a template named “Best Guest Registration”.
  4. Set the trigger to 2 days before check-in (1 day for short stays; immediately for same-day bookings).
  5. Add your registration message with a clear single action.

Recommended message:

Hello (guest name),

Before arrival, please complete your online guest registration:
https://app.bestguestapp.com/l/your-listing

It usually takes under 2 minutes. We look forward to welcoming you.

If you manage Trip.com through a channel manager, configure the automation there instead — it’s usually more reliable than channel-native templates. See all integrations.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second automated message, timed 1 day after arrival instead of before it, using only the link:

Hello (guest name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://app.bestguestapp.com/l/your-listing

Path 2 — iCal sync

To import Trip.com reservations into Best Guest’s Reservation Verification, copy the calendar export (.ics) link for the property — from your Trip.com partner tools or, more commonly, from the channel manager Trip.com is connected through — and paste it into Best Guest.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → check-in instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure day → thank-you

Troubleshooting

Guest didn’t receive registration — check messaging is enabled, the trigger timing, and the PMS inbox connection.

Reservation missing in Best Guest — verify the URL and ?channel=trip.

Next steps

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.