Frequently asked questions

No — guests don't need to install an app; they receive a secure web link and complete registration directly in their browser.

Yes — the primary guest can either invite fellow travelers to complete their own information or enter it on their behalf, and BestGuest supports both workflows.

No — guests can complete registration before arrival so you can review it in the BestGuest dashboard in advance, though the accommodation provider always remains legally responsible for the accuracy and proper maintenance of the records.

The house book and registration book are legally required records maintained by accommodation providers in the Czech Republic. They contain information about guests, stays, and reporting obligations. BestGuest keeps both records automatically and makes them available for inspections and exports.

UbyPort is the official system used to report foreign guests to the Czech Foreign Police. Accommodation providers are legally required to submit foreign guest information through this system, generally within 3 working days of the start of the stay.

Once guests complete their online registration and you verify their details on your dashboard, BestGuest automatically formats and submits the compliance record directly to UbyPort via API integration, eliminating copy-pasting.

Failing to report a guest, or reporting incorrectly, can result in a fine of up to CZK 50,000 per offense — and the fine applies per individual case.

e-Turista is a planned nationwide accommodation registry meant to unify today's separate UbyPort, house book, and accommodation fee reporting into a single system. As of mid-2026, the underlying amendment has not yet been definitively passed — nothing changes yet, and today's requirements still apply.

Yes — we're monitoring the legislative process and will adjust our reporting integration as soon as the technical requirements and effective date are final, including a free transition from your current UbyPort setup.

BestGuest automatically calculates local accommodation taxes based on guest information, identifies guests who are exempt from the fee, and helps you avoid overpaying. It also generates clear reports and records required by local authorities.

Yes — the act only sets an upper limit; the exact rate, exemptions, and due dates are set by each municipality's own ordinance. A provider with properties in several municipalities needs to track each location's rules separately.

Yes — BestGuest protects guest data with encrypted communication, audit logs, and role-based access controls, in line with GDPR and Czech regulations.

Guest registration has two legal bases: fulfilling a legal obligation (UbyPort, the house book, the accommodation fee) and performing the accommodation contract. Guest consent usually isn't needed as the primary legal basis.

BestGuest keeps data for the legally required period and lets you export it at any time during that period. Once the retention period ends, data is securely deleted in line with applicable regulations.

BestGuest is a guest registration and compliance automation platform that automates online check-in, UbyPort reporting, accommodation books, and local fee administration for accommodation providers in the Czech Republic.

No, BestGuest is not a Property Management System — it focuses exclusively on guest registration and legal compliance, not pricing, availability, inventory, or OTA synchronization.

Yes — BestGuest is not a replacement for your channel manager or PMS; it runs alongside tools like Guesty, Cloudbeds, or Beds24 and focuses on guest registration and legal compliance instead of reservations, pricing, or distribution.

BestGuest offers two pricing models: pay only for completed guest check-ins with no fixed commitment, or a monthly/annual subscription with unlimited forms per listing — both include the full feature set with no hidden fees.