Terms and Conditions

1. Introductory Provisions

1.1. These Terms and Conditions (hereinafter referred to as the “Terms”) govern the use of the Best Guest software service (hereinafter referred to as the “Service”), provided by Hotel Analytics s.r.o., Company ID: 06723756, registered office at Krakovská 582/23, 110 00 Prague 1, entered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 287868/MSPH (hereinafter referred to as the “Provider”).
1.2. By using or registering for the Service, you agree to these Terms. If you do not agree with them, do not use the Service.
1.3. These Terms are concluded in the Czech language; matters not stipulated by these Terms are governed by Czech law, in particular by the Civil Code.

2. Description of the Service

2.1. Best Guest is a software tool for guest registration and management, primarily intended for fulfilling legal obligations related to the provision of accommodation and the collection of local taxes and fees.
2.2. The Service is provided online through the domains www.bestguest.cz and www.bestguestapp.com.

3. Registration and Contractual Relationship

3.1. To use the Service, a user account must be created. By registering and using your account, a contractual relationship is formed between the Provider and the user.
3.2. The contract is concluded in electronic form by completing and submitting the registration form. The contractual terms are included in these Terms.
3.3. The user is responsible for the completeness and accuracy of the information provided during registration and throughout the use of the Service.

4. Pricing and Payments

4.1. The Service is charged according to the current price list published on the Provider’s website. The price may vary depending on the scope or functionalities.
4.2. Payments are made cashless via a payment gateway or based on an issued invoice.
4.3. In the event of late payment, access to the Service may be temporarily limited or suspended.

5. Rights and Obligations

5.1. The user is responsible for the accuracy and legality of the data processed through the Service.
5.2. The Provider is responsible for the technical availability of the Service, system management, and the protection of processed data in accordance with applicable legislation.
5.3. The user undertakes not to misuse the Service for illegal purposes, to interfere with the Service's operation, or to access or modify its source code.

6. Data Protection

6.1. The processing of personal data of users and their guests is governed by a separate document, the “Privacy Policy,” available on the Service website.
6.2. The user is the data controller with respect to their guests’ data; the Provider acts as a data processor pursuant to Article 28 GDPR.
6.3. The terms of the data processing agreement are set out in the Privacy Policy.

7. Termination of the Contract

7.1. The user may terminate the contract at any time by deleting their account in the Service.
7.2. The Provider may terminate the contract in the event of a serious or repeated breach of the Terms by the user or in case of delayed payment.
7.3. After termination of the contract, the Provider retains necessary data for the period required by law, particularly to fulfill obligations under special legislation.

8. Complaints and Liability

8.1. Any defects in the Service may be reported by the user via e-mail to support@bestguest.cz. Complaints will be handled without undue delay.
8.2. The Provider is not liable for damages resulting from incorrect use of the Service or for damages caused by violations of legal regulations by the user.

9. Final Provisions

9.1. These Terms are governed by the laws of the Czech Republic; any disputes will be resolved by the court having subject-matter and local jurisdiction in accordance with the Provider’s registered office.
9.2. The Provider reserves the right to amend the Terms unilaterally. The user will be notified of any changes at least 7 days in advance by e-mail or another appropriate method.
9.3. The current version of these Terms is always available at www.bestguest.cz.