OwnerRez has a robust scheduled-messaging and templates system, so registration runs automatically. Best Guest connects in two ways:

  • Automated messages — OwnerRez scheduled messages/templates deliver your registration link.
  • iCal sync — Best Guest imports every reservation OwnerRez manages.

Estimated setup time: 5–10 minutes.

Before you start

  • An active OwnerRez account with connected channels
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://app.bestguestapp.com/l/your-listing?channel=ownerrez

(Use your real link. ?channel=ownerrez records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Scheduled message

  1. In OwnerRez, create a Template, then a Scheduled Message named “Best Guest Registration”.
  2. Set it to trigger relative to arrival (e.g. 2 days before arrival) for the relevant properties.
  3. Add your message using OwnerRez field codes for the guest name.
Hello (guest first name),

Before arrival, please complete your online guest registration:
https://app.bestguestapp.com/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second Scheduled Message, timed 1 day after arrival instead of before it, using only the link:

Hello (guest first name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://app.bestguestapp.com/l/your-listing

Path 2 — iCal sync

To import OwnerRez reservations into Best Guest’s Reservation Verification, copy the property’s iCal / calendar export link from OwnerRez and paste it into Best Guest.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure → checkout reminder

Troubleshooting

Message didn’t send — confirm the scheduled message is enabled, the trigger timing, and property assignment.

Reservation missing in Best Guest — verify the URL and ?channel=ownerrez.

Next steps