Little Hotelier offers customisable, scheduled pre- and post-stay guest emails — perfect for delivering your registration link. Best Guest connects in two ways:

  • Automated messages — Little Hotelier scheduled guest emails deliver your registration link.
  • iCal sync — Best Guest imports your Little Hotelier reservations.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Little Hotelier account
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://app.bestguestapp.com/l/your-listing?channel=littlehotelier

(Use your real link. ?channel=littlehotelier records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Scheduled guest email

  1. Open Little Hotelier’s guest emails / Guest Engagement settings.
  2. Customise a pre-arrival email, scheduled with the days before check-in option (e.g. 2 days).
  3. Add your registration message and insert Little Hotelier’s guest-name placeholder.
Dear (guest name),

Before arrival, please complete your quick online check-in:
https://app.bestguestapp.com/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Note: pre-arrival emails may not fire for bookings made after the scheduled window, so keep an eye on last-minute reservations.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second pre-arrival email, timed 1 day after arrival instead of before it, using only the link:

Hello (guest name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://app.bestguestapp.com/l/your-listing

Path 2 — iCal sync

To import Little Hotelier reservations into Best Guest’s Reservation Verification, copy the property’s calendar/iCal export link and paste it into Best Guest.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure → thank-you

Troubleshooting

Email didn’t send — confirm the pre-arrival email is enabled, the timing, and that the booking was made before the scheduled window.

Reservation missing in Best Guest — verify the URL and ?channel=littlehotelier.

Next steps