Collect guest registration before arrival for Agoda bookings. Best Guest connects in two ways:

  • Automated messages — Agoda’s Customer Messaging (via YCS) delivers your registration link.
  • iCal sync — Best Guest imports your Agoda reservations from the property calendar.

Estimated setup time: 5–10 minutes.

Before you start

Critical first step: Enable Agoda Customer Messaging

Agoda’s guest messaging isn’t always enabled by default. You must request it through support:

  1. Log into YCS (Yield Control System).
  2. Go to Support → Request Support.
  3. Request “Enable Customer Messaging” and ask for email notification configuration.

Agoda typically approves this within 24–48 hours. Don’t proceed with the steps below until you receive confirmation that Customer Messaging is active.

Once enabled, prepare:

  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://app.bestguestapp.com/l/your-listing?channel=agoda

(Use your real link. ?channel=agoda records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automated message

Enable Customer Messaging first

Agoda’s guest messaging isn’t always on by default. In YCS → Support → Request Support, ask Agoda to enable Customer Messaging and email notifications. Agoda documents that Customer Messaging supports communication before, during and after a booking through YCS and email.

Steps

  1. In YCS, open Bookings → Reservations → Chat with guests.
  2. Create a reusable template named “Best Guest Registration” (Agoda supports response templates).
  3. Add your registration message with a clear single call to action.

Recommended message:

Hello (guest name),

Before arrival, please complete your online guest registration:
https://app.bestguestapp.com/l/your-listing

It takes about 2 minutes. We look forward to hosting you.

Important: Agoda may redact URLs

Agoda may automatically hide URLs in messaging to reduce phishing risk. Before you enable automation for all reservations:

  1. Test with your own booking and verify the registration link appears correctly.
  2. If the link is hidden, choose a single communication owner to avoid duplicate messages:
    • Option A: Use Agoda Customer Messaging (keep PMS silent).
    • Option B: Use your PMS to send the message (disable Agoda messaging).
  3. If you use Option A and links stay hidden, consider fallback paths:
    • Guests receive a follow-up email (directly from Best Guest or your property email).
    • Manual follow-up via WhatsApp or phone.
    • Reference your registration URL in pre-arrival information or check-in documents.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second message template, timed 1 day after arrival instead of before it, using only the link:

Hello (guest name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://app.bestguestapp.com/l/your-listing

Path 2 — iCal sync

To import Agoda reservations into Best Guest’s Reservation Verification, copy your property’s calendar export (.ics) link from YCS (or from your channel manager if Agoda is connected through one) and paste it into Best Guest. If Agoda doesn’t expose a direct iCal export for your property type, sync through your connected channel manager instead — see all integrations.

  • Reservation confirmed → registration request
  • 2 days before arrival → arrival instructions
  • Check-in day → welcome message
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Day before departure → checkout reminder

Keep registration and access instructions in separate messages.

Verification

After creating your template, verify it works:

  1. Create a test reservation from your Agoda property.
  2. In YCS, go to Reservations → Messages and check that your template message appears.
  3. Check both YCS inbox and email to confirm delivery.
  4. Verify the registration link is visible — if it’s hidden, refer to the “Agoda may redact URLs” section above.

Troubleshooting

Message didn’t appear in YCS — confirm Customer Messaging is enabled, check that the template is assigned to the right reservation status, and verify your test reservation matches the conditions.

Guest can’t see the link — Agoda may have redacted it; test with your own booking and follow the fallback options outlined above.

Reservation missing in Best Guest — verify the URL and ?channel=agoda.

Next steps